Contact Information

Last Updated: 16/06/2026

At Genspitch, we pride ourselves on delivering exceptional customer care and ensuring an effortless experience from the moment you browse our collection to the day your order arrives.

In compliance with the Australian Consumer Law (ACL) and electronic commerce regulations, we provide transparent and accessible channels for all our patrons to reach us regarding product queries, order updates, tracking assistance, or sizing advice.

1. Customer Support Channels

For the fastest response, please connect with our dedicated team through our official digital channels. We aim to respond to all enquiries within 1 to 2 business days.

• Customer Support Email: help@genspitch.store

• Official Website: genspitch.store

• Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM AEST (excluding Australian national and New South Wales public holidays).

Please Note: When contacting us regarding an existing order, please include your full name and your unique 4-digit order number (e.g., #1024) in the subject line to help our team assist you more efficiently.

2. Media & Partnership Enquiries

For corporate communication, wholesale opportunities, marketing collaborations, or premium lookbook styling partnerships, please direct your correspondence to our administrative desk:

• Email: help@genspitch.store

3. Frequently Asked Enquiries

Before reaching out, you might find an immediate answer to your question by reviewing our dedicated store resources:

• To check on delivery timeframes or track an active shipment, please view our Shipping & Delivery Policy.

• To understand your consumer guarantees or lodge a change of mind exchange, please consult our Return and Refund Policy.